Review by jdidier 
Posted: 136 days ago
member for 2 years, 9 visits, last login: 136 days ago
 New York,New York,NY
 Contract price not specified.
 about 15 days
 "Speed (20mb down / 2 mb up) reliability"
 "Price creep, torrent download issues"
 "good service, good price point but will switch to FIOS whenever it's available"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I got my RCN cable setup about 2 years ago when moving in a new apartment.
1) pre-sales information: a-ok, good website describing all options, i opted for a $120/package at the time which included hdtv + premium channels + HD DVR + Internet
at 20/2. Great deal!
2) Install: the cable guy showed as planned on appointment and ran new cables through the apartment for both the TV and the Cable Modem. the cable modem I have is a router/modem combo, which is nice, except for the fact that it's slowly getting obsolete as a router and i can't hack it !
3) The connection has gone down very few times in the past couple of years and the speed has been very reliable, however there are a few annoying quirks which i am not sure come from the connection or the router: downloading a torrent kills browsing speed, there are a few 'blackholes', ie websites that simply won't load and the connection is a bit laggy at times as compared to my previous Time warner cable access.
4) Tech support: only had to call once to try to get my free software (Mc Afee is supposed to be free)... no help from them.
5) Services: I am generally satisfied.
6) Value for money: was great at first, but there have been unannounced increases every 6 months and my package is now at $150/month, which is a bit annoying, and very much the same price as TimeWarner.
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