Review by TACSPEED 
UPDATED: 1.2 years ago
member for 8.5 years, 3705 visits, last login: 8 days ago
 Tacoma,Pierce,WA
 $33 per month (month by month)
 about 14 days
 "You don't need cable TV the get internet service!"
 "Upload speed still needs improvment."
 "Good value, but lacks some of bells and whistles that Comcast offers."
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Install Co-ordination:
Connection Reliability:
Tech Support:
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Well I finally took the broadband plunge. I signed-up for residential
level one service with Advanced Stream, one of the three ISPs that use
our municipal cable network, Click!. Level one service is offered at
1M/128kbps; I am getting between 900kbps and 1.4Mbps down and 168kbps to
190 kbps up. Average ping is about 69 msec.
At 29.95 per month, Click! Internet through Advanced Stream use to be an
outrageous value when the caps were set at up to 2 Mbps/256kbps. However
with the reduction is speed on March 11 I would have to rate level one
service as being an excellent value. I know we're spoiled.
BTW, cable TV is NOT REQUIRED to get the $29.95 per month price.
Well it's been a few years now. The tier one service seems to be stuck with no increase in speed for the last several years, while the other service levels have enjoyed a couple of speed increases thanks to the Comcast competition raising their service speeds.
For the most part, the connection has been reliable, with only a couple of outages this year.
Customer service is OK as long as you call during regular business hours. If you need service after hours, then you're out of luck, even though the service agreement that I've seen between the ISP and Click! requires the ISP to have 24 hour customer service. Apparently Click! does not enforce the contract.
At about 30 bucks, they are barely cheaper then Qwest. If this ISP raises their price, I think I'll move to Qwest.
Update August 2008
Received new speed increases and price increase. Currently set at 3Mbps/256kbps.
Price for service is now $32.95 per month.
Service works pretty well. Upload speed in this day and age should be increased to at least 1Mbps.
Since you don't need cable TV to get Internet service I'm still with them.
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