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Member review of Fairpoint Communications


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Full Fairpoint Communications Forum

Reviews:
read 20 reviews (8 positive) (10 negative)
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$36 per month avg ($33 to $39)

Review by tschmidt See Profile
UPDATED: 137 days ago
member for 8.9 years, 5077 visits, last login: a few hours ago


Milford,Hillsborough,NH
$29 per month
"Decent speed and relaibility"
"PPPoE instability"
"Happy with the service"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    My Other Reviews·Hollis Hosting
    ·Verizon Online DSL
    6/23/2008 Verizon sold wireline assets including DSL in VT/NH/ME to FairPoint communication. As a long time Verizon DSL customer had been on annual contact to reduce cost. With some trepidation called FairPoint about contract renewal. Much to my surprise was told there is no annual contract and I was grandfathered at contract price. Was told “Tax recovery fee” of $1.45 was being eliminated.

    Last part of my annual DSL renewal ritual was to ask for upgrade from 1500/384 to 3000/768. Each year my house magically moves farther away or closer to the Central Office. Rep said distance is 12,600 feet (with bridged taps) too far for 3000/768. Said system allowed him to request upgrade (at no cost just like Verizon). Said it would not change until Monday. Was skeptical but had nothing to lose. Sure enough on Monday modem (Netopia 3346N) was syncing at 3360/864. Margin is down quite a bit as expected to 24/10 dB from 31/23 dB and transmit power is up. Did a few speed test benchmarks: 2875/725 kbp/s. Was hoping to be upgraded to ADSL2+, as it improves performance over long lines, but that did not happen.

    6/22/2009 UPDATE One year anniversary with FairPoint. We were spared worst of the problems when FairPoint converted from using Verizon systems to their own. Email was a problem for a few days but as I do not use ISP email was not a big deal. Speed has been consistent. Have not had any problems sending and receiving email from my hosted domain. As with Verizon have occasional problems maintaining PPPoE session. However PPPoE session disconnects seem to occur less frequently with FairPoint.

    FairPoint announced they will not include Usenet access for VT/NH/ME DSL customers. Seems to be a trend with broadband suppliers scaling back on Usenet access.

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