Review by PX Eliezer 
UPDATED: 67 days ago
member for 1.2 years, 672 visits, last login: 1 days ago
 New Jersey
 Contract price not specified.
 about 1 days
 "Great customer service, Reliable, Clear calls, Excellent control panel."
 "A little pricey on outbound calling, but very good value overall."
 "So good, I keep forgetting it's VoIP."
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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Review updated 1 September 2009
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CallCentric is an excellent provider overall.
It's so good, I keep forgetting my phone service is Voip. In fact, CallCentric is clearer than my old Verizon POTS line.
MAJOR STRENGTHS:
*High quality phone service!
*Great reliability, consistent track record.
*Excellent customer support! Ticket system based, but almost always very quick.
*Good peering capabilities and SipBroker and iNum support, and URI calling. This allows you to make and receive free calls from many other Voip networks. SipBroker support is the best around. I also note that it is easy to get a number for the new iNum service, which may even further expand the universe of free calling.
*BYOD: Just about any type of device will work.
Extensive configuration information for many devices.
*Excellent website and control panel (dashboard) with
extensive "call treatment" options.
*Good billing system.
*Many new features, such as incoming CNAM, added March 2009! Good job all around. And the CNAM can be customized for specific calls. For example, if a caller shows up as "Wireless Call" you can override the system to show the specific person's name.
MINOR QUIBBLE:
*Price is a tad high. Outbound pay-as-you-go calls are almost 2 cents a minute. The flat-rate outbound plan (North America Unlimited) is $ 19.95. They could offer some kind of "inbetween" option like some other providers have. Still, they are a good value, and their excellent and reliable service is worth it.
AT HOME:
I ported my home number to them recently. The whole process went well, it works great, and my family is happy.
Overall, a very solid provider, and I don't think there is anyone else who is more conscientious and reliable. They really care about their service and take a personal pride in it.
Followup comments:  mogulman
Premium
join:2002-09-09
Parker, CO | Length of time you've had service How long have you had their service? Seems like you are new to the forums. | |
|  | PX Eliezer
Premium
join:2008-08-09
New Jersey
 ·Optimum Voice
·callwithus
·voip.ms
·Callcentric
1 edit | Re: Length of time you've had service said by mogulman :How long have you had their service? That's a fair question.
I have been using CallCentric since June. But I was getting my questions answered by their customer service team even before I started using it. And also, I've been reading this dslreports website for most of this year.
One main reason I started using them for VoIP was looking at all the other CallCentric reviews on this site. Looks like the reviews go back almost a year. It's remarkable that nobody really has any major negatives on this company.
I think that when you start using a VoIP provider, you are going to know very, very soon if they are good or bad. How was the signup process, how was initial setup, how was their customer service responsiveness to deal with questions, how does their website work to check your billing and to configure your services, how is call quality, and so forth.
I've asked questions of these guys late in the evening and still gotten e-mail responses in a few minutes.
Please note, I am not saying they are perfect. Nobody is perfect, except maybe that Olympic swimmer guy. In my review, I did suggest some ways CallCentric could be even better. But I do think that they are about the best around of all the companies I've looked at.
Finally: I'd compare it to dating. I think that folks figure out pretty quickly if the person they are dating is a keeper or a creeper.
Thanks for reading my review! | |
| PX Eliezer
Premium
join:2008-08-09
New Jersey | . Since these old comments are still posted here, please note that when I said service with them since June, it means June 2008.
Very happy. | |
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