spaceace414
join:2006-04-10
Louisville, KY
1 edit | [CATV] Frustrated with Insight Cable - Louisville
I switched out a bad DVR box this week and replaced it with a new one. I now have two 6416 boxes in my house. I had trouble activating the box so I called Support. They activated the box and told me I could get HBO free for July. I took them up on this offer and they activated the channel.
After activating, all I get is "Channel will be available shortly". The tech offered to send someone out, but I said NO. I am in a new house (three years old in a new area in Middletown). Last year I had issues with "blocks" on the screen. Insight came out and fixed it...but then my Internet went bad. They kept coming out and adjusting but never seemed to get it right. They said my signal was good, but for some reason my Internet was bad (after they made adjustments). I was supposed to get a call from a manager, but never did. Insight did something and it started working.
Now I am thinking about having Insight come out and take a look at the HBO problem. I am having a group of people over on July 11 to watch the UFC 100 PPV. I have not ordered a PPV before and am now scared about my signal. How embarrassing to have a group over and the PPV not work. If HBO does not work, I have a feeling the PPV may not. But I am scared that Insight will change something and then the Internet go down. My wife works from home and that CANNOT happen.
I really do not know what to do. I am hoping an Insight technician may know what is going on or someone else here.
Thanks... |
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spaceace414
join:2006-04-10
Louisville, KY
1 edit | Re: Frustrated with Insight Cable - Louisville
Also I read about checking your signal strength through the diagnostic setup on the DVR box. When I checked this, I was getting "Invalid" for my readings. I am not sure what that means.
I said earlier that I have two 6416 boxes...HBO will not come on for either box.
I wish I could have an "expert" come out and take a look at everything. This is three years in a row that I have had issues. |
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spaceace414
join:2006-04-10
Louisville, KY
| reply to spaceace414
UPDATE:
I have spent the evening talking to the Retention Manager from Insight. She called me several times tonight and has scheduled an engineer to come to the house tomorrow night. Kudos for this great service. It is greatly appreciated. Hopefully a resolution will be found to my problems I have experienced over the last three years. |
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OSUGoose
join:2007-12-27
Columbus, OH
clubs:
 ·AT&T Midwest
 ·Cingular Wireless
·Verizon BroadbandA..
 ·RoadRunner Cable
| dont count on it being an engineer. u'll just get a service tech. It took a year before insight finaly sent a construction guy out to reballance the neighborhood, and discover that the backup generator for their node wasent working. Dident even have enough oil in it, and the batteries were dry. So much for prev. maintence. |
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fix_it_2000
@insightbb.com | reply to spaceace414
Re: [CATV] Frustrated with Insight Cable - Louisville
check for a filter on the line.
then replace any "bad" connectors or any splitters with high pass ones. this cured all my issues after insigh run new cables and sent 3 techs out. i found the problem myself |
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lilhurricane
Late Oktoberfest
Premium,Mod
join:2003-01-11
Purple Zone
clubs:  | reply to spaceace414
Re: [CATV] Frustrated with Insight Cable - Louisville
3 month old thread - (closing) |
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