DP2162
join:2002-11-18
| Transfering from DSLExtreme to U-Verse
I am currently with DSLExtreme and would like to move to U-Verse. The problem is my business email server and websites are using the current connection. How does one go about tranfering the service with minimum downtime? According to Att, I would look at a possible downtime of upto 7 days as I first have to cancel DSLExtreme.I cannot belive that. |
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dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
| Hi DP2162 -
It is my understanding that AT&T requires you to disconnect your Internet service with your existing ISP prior to installing new service on the line. This will results in most cases in 7-10 business days of downtime. This is of course an AT&T policy on their product and has nothing to do with DSL Extreme.
We would love to keep you around as a client. Be sure to take a look at our latest packages under the Members section of our site to see if one meets your needs.
Thanks
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George
General Manager
DSL Extreme
Will work for reviews.  |
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DP2162
join:2002-11-18
| reply to DP2162
Hi George,
Thanks for your reply. By moving my internet and TV to ATT, I would potentially save about 40 bucks a month. This is a massive saving. However currently it is not practical for me to move if it means me being down for 7- 10 days.I run an IT business and my mail server and my web server can not go down for this length of time. |
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