fiddlefaddle
join:2009-07-04
| [ fiber tech] Support tech needing the real dope on FIOS and ala
I work for the outsourcing company Teleperformance giving support for FIOS services. I've worked there for a year, but the disconnect from VZ corporate information has left me with a lot of lore and false information that higher-ups seem to spread around to cut down on dispatches.
I had a customer call in from New Jersey stating that his Brinks alarm didn't work since FIOS was installed. It's my understanding that most all alarms just work on a standard phone line, but may use oddball signals that only work on frame relays. My IHD agent refused to let me send a tech out, and Brinks told this person it would cost $145 for a visit. I've read plenty of FIOS and alarm systems getting along just fine, and others that use older technologies that don't work on the virtua-POTS created by the fiber system. How can I distinguish between a genuine problem at the security company versus my higher-ups feeding me BS about an improper install? I was just offered the schmucky line "if he called Brinks with a problem about his FIOS, they would send him to us," which offered no explanation as to if Brinks has a signaling problem with FIOS or if Teleperformance's Verizon project is just telling these people that all alarm system faults are the responsibility of the alarm company, even if we failed to connect it on install. What's what? |
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More Fiber
Premium,MVM
join:2005-09-26
West Chester, PA
 ·Bay Area Internet ..
| Re: [ fiber tech] Support tech needing the real dope on FIOS and
The vast majority of alarm systems that simply dial out to a central station work just fine with FIOS.
here are some posts on the subject that may help:
»Re: Brinks and FIOS
»Re: Brinks and FIOS
The following post refers to Brinks "pulsenet" that ties in to some COs using frame relay and does not work with FIOS.
»Re: Brinks home security system issue with FIOS |
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wesm
tmb.org
Premium
join:1999-07-29
Lewisville, TX
| reply to fiddlefaddle
In parts of the northeast, Verizon offers a service known as Pulsenet Alarm Service. It basically does like DSL and "piggybacks" on the subscriber's analog loop above the voice frequencies. These are obviously incompatible with FiOS, as the fiber system doesn't have the ability to carry such shared signals (to my knowledge). In fact, if you have any other so-called "line shared" services (DSL, etc), it will knock out pulsenet.
There's no real issue here. The customer ordered a service that is incompatible with his existing alarm configuration. Just like how if someone switched from a regular POTS line to VoIP, switching from POTS to FiOS may result in specialized services breaking. I would refer the customer to Brinks so he can be switched to a cellular backup, or possibly have a copper loop provisioned that will work with pulsenet.
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Opinions expressed here are mine and not my employer's. This posting is provided "AS IS" with no warranties, and confers no rights. |
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